Last Updated: January 2025
Thank you for shopping with Customxmass. Because our products are made using a print-on-demand process, every order is produced specifically for the customer after the purchase has been successfully submitted. This approach allows us to offer a wide range of personalized and seasonal home décor while reducing unnecessary inventory and material waste.
The information below explains how order processing, production, shipment, delivery, and tracking typically work. Our goal is to be transparent so you can plan your purchase with confidence and understand what to expect at each stage of the journey from our facility to your address.
If you have any questions about shipping or need assistance with an existing order, our support team is available from 8:00 AM – 7:00 PM (EST), Monday – Saturday at [email protected].
Unlike traditional retail stores that ship items from pre-stocked shelves, Customxmass begins preparing most products only after an order is placed. Items may include custom prints, made-to-order wall art, holiday décor, textiles, ornaments, and other home accessories created specifically for you.
Production includes preparing artwork, printing, quality review, careful packaging, and transfer to a carrier. Because each piece is created individually, processing times can vary depending on product type, order volume, seasonal demand, and material availability.
The timeframes presented in this policy are typical estimates based on normal operating conditions. They are not fixed commitments and may change due to circumstances beyond our control.
Orders are reviewed by our system and routed to production according to the business day schedule shown below. The daily cut-off time is 5:00 PM Eastern Standard Time (EST), Monday through Friday.
Orders placed after the cut-off, on weekends, or on recognized holidays are typically handled on the next business day.
| Order Placed | Order Review & Routing |
|---|---|
| Before 5:00 PM EST, Monday–Friday | Typically routed to production the same business day |
| After 5:00 PM EST, Monday–Friday | Typically routed the next business day |
| Saturday, Sunday, or holidays | Typically routed on the next business day |
Processing refers to the period required to confirm payment, prepare design files, manufacture the product, and package it securely for shipment. Because our catalog includes a variety of materials and printing methods, different items may require different preparation durations.
Most orders move through production within the general timeframe below, though higher demand periods such as major holidays may extend handling times.
| Stage | Typical Timeframe |
|---|---|
| Payment verification | Within 0–1 business days |
| Printing & item preparation | 2–5 business days in most situations |
| Packaging & carrier pickup | Usually completed shortly after production |
Orders containing multiple products may ship together or separately depending on how items are manufactured and packed.
We provide a simple, transparent pricing structure for delivery.
Flat Rate Shipping Fee: $6.99 per order.
This rate applies to standard deliveries within our primary service regions unless otherwise stated at checkout. Taxes or duties, where applicable, are determined by local authorities and remain the responsibility of the recipient.
After your package leaves our facility, the carrier is responsible for transportation and final delivery. Transit durations depend on destination distance, local logistics, weather, and network capacity.
| Shipping Method | Typical Carrier | Estimated Transit |
|---|---|---|
| Standard Shipping | USPS / UPS / FedEx | Approximately 3–8 business days in many cases |
Delivery estimates begin once the carrier receives the package, not when the order is placed.
To help you plan, the table below combines typical production and transit ranges.
| Step | Estimated Duration |
|---|---|
| Production & handling | About 2–5 business days in most situations |
| Shipping transit | Often 3–8 business days |
| Total arrival window | Frequently 5–13 business days overall |
These ranges are provided for planning purposes and may vary.
Customxmass works with reputable national carriers including USPS, UPS, and FedEx. Selection is based on package characteristics, destination, and operational efficiency.
When tracking is available, a shipment confirmation email is typically sent after the package is scanned into the carrier network. Tracking updates depend on the carrier’s system and may take time to appear.
If you do not see movement immediately, it often means the parcel is in transit between facilities.
Customers are responsible for entering a complete and correct shipping address at checkout. Inaccurate or missing details can lead to delays, additional carrier procedures, or return of the package.
If an error is noticed, please contact [email protected] as soon as possible. While we try to assist, changes may not always be feasible once production or shipment has begun.
Because products may be manufactured in different areas or require specialized packaging, items from the same order might arrive in separate parcels. Each shipment may have its own tracking number.
From time to time, transportation networks may experience interruptions caused by weather events, peak season volumes, labor disruptions, customs procedures, or safety inspections. When such situations occur, delivery times can extend beyond initial estimates.
We monitor shipments and assist where possible, but final movement is managed by the carrier.
If tracking indicates a completed delivery but you cannot locate the package, we recommend checking around the property, with neighbors, or with building management. Carriers sometimes leave parcels in secure or less visible areas.
If the shipment is still missing, contact our support team. We will review the situation and help determine the next steps.
If a package arrives with visible damage, taking photographs before opening can help document the condition. Please send images and your order number to our support address so we can evaluate and assist appropriately.
Seasonal shopping periods are especially busy for print-on-demand décor. Production queues and carrier networks often operate at high capacity, which can influence preparation and transit durations. Ordering earlier can help reduce time pressure for event-based purchases.
Some items may be subject to size, weight, or destination limitations. If an issue arises with your address, our team will contact you using the information provided at checkout.
We aim to keep customers informed throughout fulfillment. Updates may include order confirmation, production progress, shipment release, and tracking availability where supported.
For additional help, reach us at [email protected] during our service hours, 8:00 AM – 7:00 PM (EST), Monday – Saturday.
Customxmass may revise this Shipping Policy periodically to reflect operational, legal, or logistical changes. The version displayed on our website at the time of your purchase will apply.
We appreciate your trust and the opportunity to create meaningful décor designed especially for your home and celebrations.